TERMS OF CONDUCT:

The following are the Terms and Conditions that you must abide by for use of the Hot Lava online store.

 If you cannot agree with these Terms and Conditions for the Online store then you are not authorized to use it.

 PAYMENT:

Hot Lava only accepts orders made through the shop's order system.  All payments including shipping and handling fees can be made with Visa, MasterCard, and American Express through our secure shopping cart. We also accept payments through PayPal.  Shipping charges are calculated according to the destination country and will be added separately to every order. For international shipments you may incur additional customs charges according to your country of origin. Hot Lava is not responsible for these potential additional customs charges. 

 SHIPPING:

All products are shipped insured worldwide via the most cost efficient option (USPS, UPS or FedEx).  You will be notified of the status of your order when it is received (together with payment) and when the item is shipped.

 Expect to receive product within 2-4 weeks.  Shipping times depend on the respective carrier.  Hot Lava cannot guarantee specific delivery times.

 PRICES:

Prices are as stated on the website and do not include shipping and handling.  Prices are subject to change at any time without notice.

WARRANTIES, RETURNS AND EXCHANGE:

Due to small business/low stock we do not regularly do returns and exchanges. Before ordering please check out our comprehensive size guides. Please contact customer service if your item is damaged or mishipped.

Items purchased at discount are final sale.  

If you have any questions about your order, please contact: info@shophotlava.com

 

SMS:

By consenting to Hot Lava’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at info@shophotlava.com for more information. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy here to determine how we collect and use your personal information.